What services does Eagle Call Center offer?

Eagle Call Center offers a complete range of outsourcing services: telemarketing, technical support, 24/7 customer service, back-office, teleprospecting, appointment setting, email and chat support, and virtual receptionist. Our solutions are tailored to each business's needs.

What languages does your call center support?

Our multilingual team is fluent in French, English, and Arabic. We serve clients in France, Canada, Belgium, Switzerland, and other French-speaking and English-speaking countries.

Is your service available 24/7?

Yes, Eagle Call Center offers 24/7/365 availability. We adapt our schedules based on each client's specific needs.

How do you guarantee service quality?

We follow international standards such as ISO 9001 (quality) and ISO 27001 (security). Our agents receive continuous training, and we provide detailed reports with KPIs for transparent monitoring.

Where is Eagle Call Center located?

Our call center is based in Sfax, Tunisia, at Nasria Palace on Boulevard Majida Boulila. We also have a presence in Canada with a dedicated contact number: +1 438 924 9261.

How can I get a quote for your services?

You can get a free, personalized quote within 24h by filling out our online quote form, calling us at +216 22 706 788, or emailing contact@eaglecallcenter.com.

EAGLECALL CENTER

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Guaranteed Excellence

A team committed to excellence with mastered processes and high standards to ensure optimal quality

Premium Quality

Performance

Training

24/7 Support Available

Our Services

Multilingual call center dedicated to all your services

High-level outsourcing to meet all your needs

Telemarketing

Effective sales and prospecting campaigns to grow your business. Lead generation and qualification, outbound sales, conversion tracking.

Technical Support

Specialized technical assistance to quickly resolve your customers' issues. Qualified technicians, multi-level support, knowledge base, rapid escalation.

Email and Chat Support

Professional management of your written communications and live chat. Quick responses, real-time chat, ticket management, multichannel support.

Virtual Receptionist

Managing phone calls, scheduling appointments, taking orders, updating calendars, handling administrative tasks in various fields.

Back Office

An essential asset to boost your company's efficiency. A well-trained workforce equals customer satisfaction and business sustainability.

Front Office: Outbound Calls

Lead generation and qualification, telesales, appointment setting. Telemarketing is our specialty. B2C and B2B we deliver specific expertise.

Front Office: Inbound Calls

Best practices for adopting a professional telephony approach and a highly polished customer experience to strengthen customer loyalty.

When excellence in communication makes the difference, choose Eagle Call Center, your trusted partner

Years of Experience

Who We Are

Complete Solution for Your Business

We are among the leading customer call service providers, recognized as the favorite partner on both sides. Our employees are our pride.

Inbound calls handled by highly qualified professionals

Versatile team extension with top-tier efficiency

Outbound calls with the latest cutting-edge tools and technologies

Highly trained telemarketing experts

Our Areas of Expertise

Telesales & Teleprospecting

Presentation and sale of products and services with concrete conversion.

Customer Relations

Commercial service, handling, processing of requests and complaints.

Welcome Calls & Telesecretary

Welcome calls, service enhancement and order validation.

Help Desk

Consumer assistance and after-sales service for product-related services.

Advice & Support

Information and assistance on the various products and services offered.

Web Loyalty

Instant messaging, marketing analytics, social media, community management.

Global Presence

A seamless international network operating in multiple languages

Eagle Call Center global network - multilingual international presence

Our Blog

Discover Our Latest Articles

November 15, 2025

The Evolution of Call Centers in the Digital Era

How digital technologies are transforming the call center industry and improving customer experience.

August 3, 2024

The Importance of Multilingual Customer Service

Why offering support in multiple languages has become essential for international growth.

March 22, 2022

Optimizing Your Operators' Productivity

Best practices to improve the performance and satisfaction of your agents.

January 10, 2020

Telemarketing Trends in 2020

Analysis of new remote sales strategies and their impact on business results.

June 5, 2018

Eagle Call Center Launch

Our story begins here: the creation of a call center dedicated to excellence and customer satisfaction.

Testimonials

What Our Clients Say

Discover feedback from our partners who trust us

"Eagle Call Center transformed our customer service. Their team is professional, responsive and perfectly bilingual. Our customers are more satisfied than ever."

Marie Dupont

Marketing Director

TechCorp France

"Outsourcing our technical support to Eagle was the best decision. 24/7 availability and impeccable quality. Highly recommended!"

Jean-Pierre Martin

CEO

Startup Innovation

"Thanks to their teleprospecting service, we increased our sales by 40%. A dynamic team and concrete results."

Sophie Lambert

Sales Manager

E-Commerce Plus

"The flexibility and professionalism of Eagle Call Center are remarkable. They adapt perfectly to our evolving needs."

Thomas Bernard

General Manager

Services Pro

"A reliable and efficient partner. Their multilingual team allows us to serve our international clients with excellence."

Claire Moreau

Project Manager

Digital Agency

"Eagle's help desk support is exceptional. Fast response time and efficient resolution of technical issues."

Philippe Rousseau

Founder

MedTech Solutions

"We particularly appreciate their transparency and detailed reporting. A collaboration based on trust."

Isabelle Petit

HR Director

Industrial Group

"Eagle Call Center perfectly manages our after-sales service. Constantly increasing customer satisfaction since our partnership."

Michel Leroy

After-Sales Manager

Retail France

Frequently Asked Questions

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